Phone : 01322 389 111

Operations Coordinator

£23,000 + Excellent Benefits
Shipping Jobs
Job Type:
Ref #:
operations coordinator
Post Date:
06-04-2018 01:28 PM
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We are currently recruiting for a Global Shipping/Logistics Company for an Operations Coordinator. This is a fantastic opportunity to work for an established business in a challenging role.

We are looking for an individual with at least three years proven experience in logistics, forwarding, transport or a retailers/manufacturers logistics unit.

The purpose of the role is to take operational responsibility across several business accounts.

  • Execution of multi-modal freight management services (sea / air / road) for imports and exports
  • Establish effective communications with clients/ overseas offices
  • Take a lead operational role for different clients
  • Quick response time for origin enquiries
  • Arranging shipments for new or one-off clients
  • Create new files for shipments prior to arrival
  • Participate in periodic operational review with client if required
  • Maximise revenue, contain cost
  • Maintain internal service level
  • Co-operate with other teams to ensure cost / revenue are processed accurately and on time.

Goals and Measures of Success

  • Deliver first class customer service to be measured by customer feedback and internal/external KPI.


Key Competencies


  • Deliver “A-Team” customer service in terms of delivery, performance and response time
  • Maintain KPI suite for on-time delivery
  • Processing cost / revenue in a timely manner
  • Attend monthly review meetings with customers if required


Minimum Requirements


  • Three years proven experience in logistics, forwarding, transport or retailers / manufacturers logistics unit
  • Two years internal / external customer service within a team environment desirable
  • Good working knowledge of Excel / Word / Outlook
  • Customs brokerage knowledge and experience desired
  • Relevant qualifications would be preferred, however not essential


This permanent position is paying a salary of £23k plus some excellent benefits, apply for more information!

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