Phone : 01322 389 111

Key Account Team Leader

Salary:
£30,000 + Excellent Benefits
Division:
Logistic Jobs
Job Type:
Contract/Temp
Location:
London
Ref #:
key account team leader
Post Date:
22-02-2019 02:59 PM
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We have a fantastic opportunity for a Key Account Team Leader for a leading logistics company based in Stratford. This fixed term contract is a 12 month maternity cover and is to oversee and manage dedicated customer service and operations team for Key Account Customer in the Retail Sector.

 

We are looking for someone with an excellent understanding and experience of day-to-day operations in the logistics market, in particular for sea, air, sea/air, conventional trucking and secondary deliveries, 3PL and 4PL arrangements. You should have at least five years working experience in a logistics operations / customer service environment.

 

  • Manage all customer service aspects of key account overseen to class A standard, by working closely together with related departments like Customs, Billing, Sales and Accounts Payable and Key Account Manager/s
  • Supervise operational team:  Motivate and coach direct reports, and successfully delegate tasks within the role. This includes close co-operation with our offshore back-office team.
  • Develop and maintain excellent relationship with customer.
  • Co-ordinate profitability review for customer within the team, and explain exceptions in weekly review meetings as and when required.
  • Maintain performance KPI suite for weekly / monthly reporting within the business and towards customer, and attend reviews as needed, either over the phone or in meetings
  • Be the operational focal point for the on-boarding of any new business for that team, as required
  • Review processes within the team, and drive changes for improvements
  • Maximise revenue, and contain cost; review with the team profitability of sample shipments.

 

Requirements

  • Excellent understanding and experience of day-to-day operations in the logistics market, in particular for sea, air, sea/air, conventional trucking and secondary deliveries, 3PL and 4PL arrangements.
  • “Can do” customer service attitude
  • Ability to prioritise and delegate tasks
  • Proven strong inter-personal skills
  • Good listener and communicator
  • Leadership personality
  • Attention to detail
  • Analytical approach to problem solving
  • Good understanding of operational and commercial objectives within supply chain business

 

This fixed term contract is paying a salary of £30k plus some excellent benefits. For a full job description and more information about this fantastic role, please do drop us a line!

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