Phone : 01322 389 111

Customer Services Coordinator (Europe)

Shipping Jobs
Job Type:
Ref #:
Customer Services Coordinator (Europe)
Post Date:
28-01-2020 10:59 AM

Our client Ocean Network Express (ONE) is a leading global container shipping company, created from the legacy of the three Japanese line companies now united as ONE. Their vision is to take the container shipping business to a new level connecting oceans and continents, with extensive liner network service portfolio across over 100 countries.

To manage the expanding business, they are looking for talented, motivated candidate to join the team as:   


Customer Service Coordinator (Europe)

Working within the Strategic Yield Marketing Europe Department


-    To act as coordinator for European Customer Services from a central perspective offering data and support to front office Customer Service Heads. 

-    To act as focal point between other departments and provide KPI data along with business experience to guide Senior Management to support and manage the Customer Service performance in Europe.



  • High understanding of the Shipping business including marketing/ Trade and understanding Pricing & Yield management principles and data skills.
  • Good communicator and negotiator and able to present facts based on data based arguments.
  • Communicate effectively with various internal stakeholders at all levels in Europe and also in other regions.



  • Focal point for EU Customer Service issues for ONE Europe together with CS Manager
  • Support General Manager and Europe CS Manager by developing & maintaining and reviewing Customer Service KPI’s. Coordination with Country heads on performance related to these
  • To develop Quality concept for CS in Europe which includes areas such as B/L issuance, Zero freighted B/L. Freight collections, Invoice Quality.
  • Regular visits to countries to support above points
  • To develop, report and manage CS KPI’s, D&D processes and deletions and missing OBS
  • Coordination with BPIT in Europe with regards to measurement of KPI’ and all process related matters affecting Customer Service performance.
  • Reporting to Europe Customer Service Manager on above.
  • Defining future Customer Service policy for Europe in combination with Customer Service Manager , Business Process and front office Customer Service Teams
  • Provide ad hoc studies for both SYM and Europe Customer Service Manager on topics relating to but not limited to Commercial and Customer  activities in Europe
  • To develop the Coordination role in Europe allowing for effective translation of policy and data from a GHQ / RHQ management perspective to the Customer Service Heads in the Countries
  • To establish effective KPI’s for Customer Service and to use data to support improvement.
  • To develop role into a fully integrated part of the SYM Team and Customer Service environment



London RHQ - Canary Wharf, Docklands E14



Offering a competitive salary with excellent benefits including:

  • Paid annual leave of 25 days per annum in addition to UK bank and public holidays
  • Membership of the Company’s Group Personal Pension Plan
  • Permanent Health Insurance
  • An interest free annual travel season ticket loan
  • Taste card
  • Medical health check
  • Eye Test and glasses
  • Cycle to work



Please contact Mira Homden


Or call the office on 01322 389111

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